HXR does not accept return requests if it is not due to quality reasons. Please check all the delivered packages of your orders, if there are any problems with the delivered products, please contact customer service to complain.

Return requests should be submitted within 30 days from the date of the parcel being delivered, please send the HXR order number, pictures of products and labels, and detailed problem descriptions. Both parties confirm that if quality problems occur with the products, the customer should submit the return request in the due time, HXR entitles the customer to a replacement or return; or compensate the customer for the direct economic loss. The amount of compensation is limited to the price of the defective products.

If your package did not arrive successfully and is confirmed to have been lost in transit, HXR will refund you. The delivery time can be influenced by extreme weather, post office delay, customs clearance, local protest, strikes, epidemics, and other force majeure factors. In this case, HXR is not responsible for any delay caused but will provide all possible support needed.